Terms & Conditions

YUGAMUGI Silks — Effective date: 29 October 2026

These terms apply to purchases made through the YUGAMUGI online store. Please read them before placing an order. They are intended to be read consistently with applicable Indian law, including the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and applicable GST laws. Nothing here limits a consumer right that cannot lawfully be excluded.

1. General Use

By browsing or using the store, you agree to these terms and any applicable store policies shown during checkout. You must provide accurate information and use the store lawfully. If you do not agree, do not place an order.

2. Accuracy of Product Information

We take care to describe and photograph our premium silk sarees accurately. Colours may appear differently depending on your screen, and handmade or woven products may have minor variations. These observations do not remove your rights where a product is defective, damaged, misdescribed, or otherwise not as required by law. Contact us if information about a product is unclear.

3. Intellectual Property

Store text, photographs, designs, logos, and other content are owned by or licensed to KAVINAYA/YUGAMUGI, unless stated otherwise. Do not reproduce or commercially use them without permission, except as permitted by law.

4. Third-Party Links

The store may link to third-party websites for convenience. We do not control those sites or their content. Visiting them is at your discretion and subject to their terms and privacy practices.

5. Governing Law and Jurisdiction

These terms are governed by the laws of India. Subject to applicable consumer-protection laws and the jurisdiction of consumer commissions or other forums available under law, courts with competent jurisdiction in Coimbatore, Tamil Nadu may hear disputes.

6. Payment Policy

Payment options available for an order will be presented during checkout. An order is subject to successful payment authorization or confirmation through the selected payment method. Do not send payment details by email or messaging. If a payment is debited but the order is not confirmed, contact customer support with the transaction reference; we will review it.

7. Pricing and GST

Prices, applicable taxes, and any applicable charges will be displayed appropriately before you place your order. GST will be applied as required by law, and a tax invoice will be issued where required. If a pricing or tax error is identified, we will contact you before proceeding or arrange an appropriate correction or cancellation and refund, as applicable; this does not affect statutory rights.

8. Electronic Communications

When you place an order or contact us electronically, you consent to receive order-related communications electronically, including confirmations, service notices, and responses. This does not amount to consent to unrelated promotional messages.

9. Orders and Product Availability

Placing an order is a request to purchase. Order acceptance and availability will be communicated through the store or order communications. We may contact you if an item is unavailable or if information needs clarification. If we cannot fulfil a confirmed order, we will notify you and arrange a refund for amounts paid, as applicable. No shipping timeline is promised by these terms; any estimate shown for an order should be read in its stated context.

10. Customer Support

For order, product, or service questions, contact us using the details in section 13. For complaints, please include your order number and a clear description so we can investigate.

11. Cancellation, Returns and Refunds

• Cancellation: Cancellation depends on the order's processing and dispatch status. Contact us as soon as possible with your order number. We will confirm whether cancellation can be stopped. If an order has already been dispatched, cancellation may no longer be possible through this process; this does not restrict any rights or remedies available under law.
• Product issues: Returns or other remedies are generally requested for products that arrive damaged, defective, or incorrect. Where possible, report the issue within 48 hours of delivery, giving your order number and a description. Please provide clear photographs and an unboxing video if available to help us assess the issue. An unboxing video is not the sole condition for exercising a legal consumer right.
• Assessment and remedy: We will review the information and respond with the next steps in accordance with applicable law and the circumstances, which may include an appropriate return, replacement, repair, or refund where applicable. Do not send an item back before contacting us for instructions.
• Refunds: Where a refund is due, it will be initiated through an appropriate method, taking account of the original payment and applicable legal requirements. The time for the amount to appear may depend on the payment provider or bank. We do not promise a processing period here; we will communicate relevant information for your case. Statutory rights are not limited by this process.

12. Privacy

We use personal information as described in the store's Privacy Policy, including to process orders, provide customer support, and meet legal obligations. Please review the Privacy Policy available on the store before ordering.

13. Contact Information

Legal name: KAVINAYA
Trade name: YUGAMUGI
Business type: Proprietorship
GSTIN: 33BGAPK6643L2ZA
Address: First Floor, Shop No. 29, Thiruvenkata Samy West Road, RS Puram, Coimbatore, Tamil Nadu 641002, India
Email: yugamugi@gmail.com
Phone/WhatsApp: +91 99940 54073

14. Updates to Terms

We may update these terms when our practices or applicable requirements change. The current version and its effective date will be shown on this page. Changes apply prospectively and do not remove rights relating to earlier orders.